A new patch for Sage CRM 2025 R1 has been released.

• Release Date: 15 September 2025

Who should apply this patch?

This patch applies to all customers currently running Sage CRM 2025 R1. We strongly recommend applying it to ensure stability and functionality, especially if your system makes use of:

• Mail Merge with IIS auto login enabled.
• Exchange Online integration, where appointments created by non-CRM users need to sync.
• Workflows (standard or custom) that may require editing and saving.

The following three customer issues have been resolved.

 Issues Resolved

• CRMS-2000, CRMS-2098, and CRMS-2138 affecting Mail Merge.  When IIS auto login was enabled, the Mail merge failed.  This is fixed.
• CRMS-2127 affecting Exchange Integration.  Appointments did not synchronize from Exchange Online to Sage CRM if the appointment organizer was not a Sage CRM User.  This is fixed.
• CRMS-2130, CRMS-2155 affecting workflow.  It was not possible to modify and save changes to a standard or custom entity workflow.  This is fixed.

Please note that these patches apply to Sage CRM standalone and when integrated with Sage accounting products: Sage 50, Sage 100, Sage 200, Sage 1000, Sage 300, Sage X3 and Sage Intacct.

The Sage Regions will announce the appropriate download links shortly and share the status of their application to integrated products.

In all cases, it’s our advice that the patch be applied as soon as possible.