Sage CRM 2026 R1 has been released to all Sage regions today, Monday, 30 March 2026. The software has successfully completed full quality assurance and is now available as General Availability (GA) to Sage teams worldwide.
Each Sage region will schedule its local release according to its own timelines, reflecting the accounting integrations and localisation requirements specific to that market. As a result, availability in your country will be confirmed by your local Sage team.
For details on when the update will be available to you, please contact your regional Sage support team.
What’s Included in Sage CRM 2026 R1
Sage CRM 2026 R1 is a Security and Compatibility release focused on strengthening platform resilience, stability and long-term sustainability.
This version includes:
- Expanded security enhancements across the application stack
- Updates to Microsoft Exchange integration
- Performance improvements in reporting and charting
- An upgraded PDF generation engine supporting modern document standards
- Enhanced application server security controls
- Platform support for Microsoft SQL Server 2025
- Fixes for priority customer-reported issues
Addressed Issues in Sage CRM 2026 R1
This release includes a broad set of fixes to improve usability, reliability and system stability:
- Calendar and task management
- Resolved issues with overdue task visibility resetting
- Fixed errors when creating Quick Tasks
- Core product stability
- Fixed application errors when creating communications
- Resolved issues adding email addresses with special characters
- Security and password management
- Improved consistency in password policy enforcement
- Addressed a security vulnerability in Apache Tomcat (updated to version 9.0.112)
- Dashboards and user access
- Fixed errors affecting non-admin users viewing dashboard gadgets
- Database reliability
- Resolved issues preventing successful database backups
- Email and communication management
- Fixed creation of email aliases
- Resolved issues importing attachments with uppercase file extensions
- Exchange and Outlook integration
- Fixed synchronization issues for Microsoft Teams webinar attendees
- Resolved connection issues with the Exchange Sync Engine
- Opportunities and user interface
- Restored missing calendar icon in Opportunity screens
- Corrected incorrect date handling when creating Opportunities
- Reporting
- Fixed issue where custom fields were not retained in cloned reports
- Documentation improvements
- Clarified SMTP authentication requirements for email setup
- Improved guidance around UI changes such as the Import Email button
- Reduced and clarified permissions required for Exchange integration
Documentation and Further Information
Full details of all updates are available on the Sage CRM Help Centre:
https://help.sagecrm.com/
This release applies to Sage CRM both as a standalone product and when integrated with Sage accounting solutions, including Sage 50, Sage 100, Sage 200, Sage 300, Sage X3 and Sage Intacct.
Important Information
- Supported environments, configurations and integrations are documented in the Sage CRM Help Centre.
- Any configurations or third-party components not documented have not been tested and are not supported by Sage.