• Just Released: Sage CRM 2024 R1

    Note: This announcement applies to Sage CRM for the North America region. What's new in CRM 2024 R1 • Sort favorites • Apply formatting to text fields • Prevent external URLs in website gadgets • Prevention of accidental deletion of Screens and Lists…
  • Advisory: From Sage CRM 2024 R2, only the Contemporary Theme will be supported.

    The use of themes other than the Contemporary theme will deprecated in Sage CRM 2024 R1, and support for other themes will be dropped from Sage CRM 2024 R2. In Sage CRM, themes refer to the visual appearance and layout of the user interface. Themes…
  • Just Released in North America: Sage CRM patches addressing vulnerabilities now available for 2021 R2, 2022 R2, 2023 R2

    Three Patches for Sage CRM are now available and have been distributed to the Sage Regions. Sage CRM 2021 R2.5 Sage CRM 2022 R2.4 Sage CRM 2023 R2.2 These patches resolve a few internal issues and provide a new system feature to control of…
  • Advisory: Sage CRM patches addressing vulnerabilities now available for 2021 R2, 2022 R2, 2023 R2

    Three Patches for Sage CRM are now available and have been distributed to the Sage Regions. Sage CRM 2021 R2.5 Sage CRM 2022 R2.4 Sage CRM 2023 R2.2 These patches resolve a few internal issues and provide a new system feature to control of…
  • Advisory: Sage CRM Announces New Chatbot for Improved User Support

    Sage has launched a new chatbot on its documentation and help website for Sage CRM. The new chatbot, which is still in Beta, is called Sage CRM Ally. Sage CRM Ally is powered by generative AI and has access to all documentation of currently supported…
  • Advisory: Sage CRM patches addressing vulnerabilities now available for 2021 R2 and 2022 R2

    The Patches for Sage CRM are now available and have been distributed to the Sage Regions. Sage CRM 2021 R2.4 Sage CRM 2022 R2.3 Sage CRM contained several vulnerabilities discovered during penetration testing. Note : Customers on either 2021…
  • Sage CRM 2023 R2: Public Roadmap Updated

    The Sage CRM Roadmap has been updated for Sage CRM 2023 R2 onwards. This is available at https://my.sage.co.uk/public/help.aspx#/roadmap/sage-crm This roadmap is indicative and is subject to change and all dates are estimates. Items may be delayed…
  • Sage CRM 2023 R2 launches in UK and Ireland!

    We’re delighted to let you know that the release of Sage CRM 2023 R2 is now available to Sage UK and Ireland partners and their customers. What's New in Sage CRM 2023 R2? User Improvements The extension of the Company Narrative Summary into multiple…
  • Advisory: Sage CRM 2023 R2.1 patch now available for 2023 R2

    We released today, 15th November 2023, a patch for Sage CRM 2023 R2 that addresses 9 customer issue not fixed in the release. Note : Customers on either 2023 R1 or 2023 R2 can apply the patch. A direct upgrade from 2023 R1 to Sage CRM 2023 R2.1 is supported…
  • Advisory: Information about software patches on the Sage CRM Help Center

    Information about software patches on the Sage CRM Help Center We’ve added information about all the available software patches to the Sage CRM Help Center . For each supported maintenance release, there will be one or more patches that address specific…
  • Sage CRM 2023 R2: Released to the regions

    Sage CRM 2023 R2 was released to the regions today Friday, 29th September 2023. The software has passed its QA process and has been issued as 'GA' to each Sage team globally. Each Sage region is responsible for scheduling the release of the software in…
  • Free Sage CRM Development Skills Training

    Sage CRM is a popular customer relationship management (CRM) software solution that helps businesses of all sizes manage their customer interactions, sales pipeline, and marketing campaigns. If you're interested in developing your Sage CRM skills, we…
  • Sage CRM - New Getting Started Course

    Empower yourself with Sage CRM expertise, streamline your operations, and take control of your customer relationship management journey. Elevate your skills with us today! We are pleased to announce the rebranded and improved Getting Started course…
  • Sage CRM 2023 R1: Released to the regions

    Sage CRM 2023 R1 was released to the regions today Wednesday, 5th April 2023. The software has passed its QA process and has been issued as 'GA' to each of the Sage teams globally. Each Sage region is responsible for scheduling the release of the software…
  • Advisory: Sage CRM 2022 R2 Fix available to address error "The resource cannot be processed. Comm_ChannelId - Error - Invalid data.", when importing emails.

    When importing emails in Sage 2022 R2, you may experience an error “The resource cannot be processed. Comm_ChannelId - Error - Invalid data” We have resolved this error by making changes to the emailMailListViewModel.js file, available for download…
  • Verification is Key

    Dear Community, By being a Sage City member, you can search the forum to see if other members have already asked a similar question. Therefore, to build up our community with prime answers, we would like to encourage you as our member to mark the answers…
  • Sage CRM 2022 R1 has launched in UK and Ireland!

    We're delighted to let you know that the release of Sage CRM 2022 R1 is now available to Sage UK and Ireland customers. What's new in Sage CRM 2022 R1? Changes in support platforms including support for Azure SQL databases SQL 2019 express and the…
  • North America CRM: Apache log4j: Patches available to download from the Sage Knowledgebase for Sage CRM 2020 R2, 2021 R1 and 2021 R2

    The following patches are available for North America Sage CRM customers: Sage CRM 2020 R2: KB 113866 Download Sage CRM 2020 R2.2 patch for Sage CRM 2020 R2 stand alone and Sage CRM 2020 R2 integrated with Sage 100 or Sage 300 Sage CRM 2021 R1 …
  • Advisory: Apache log4j vulnerability (CVE-2021-44228)

    Update: https://www.sagecity.com/sage-global-solutions/sage-crm/f/sage-crm-announcements-news-and-alerts/178799/advisory-apache-log4j-vulnerability-cve-2021-45046 Sage was alerted (Friday 10th December 2021) to a critical remote code execution vulnerability…
  • Snapshot Survey: Outlook Integration

    This is the first of a series of snapshot surveys about features within Sage CRM. Sage wants to better understand how customers use each feature and how we can update the product to provide more benefits to our customers' businesses. Please answer…
  • Announcing the release of Sage CRM 2021 R2 in North America

    With a range of sales, marketing and service modules that give end-to-end visibility of data and processes, Sage CRM enables customers to make better informed business decisions based on accurate information. We are pleased to announce that we released…
  • Sage CRM 2021 R2 has launched in UK and Ireland!

    We’re delighted to let you know that the release of Sage CRM 2021 R2 is available with Sage UKI from Friday 27 th August 2021. What's New in Sage CRM 2021 R2? Enhanced screens and lists for new installs Configurable choice of pipeline style …
  • Data security and reducing potential threats

    At Sage we take our customers’ privacy and data security very seriously. As more and more business is conducted online, data security becomes an ever more important part of running a business. We need to work together to reduce the risk of potential threats…
  • Sage City Community: Sage 300 and Sage CRM Integration Compatibility Chart Sage updated CRM 2020 R2 & Sage 300 2021

    Summary Sage 300 and Sage CRM Support Matrix for current versions. This KB explains the supported versions and installation process. Sage CRM is supported for two versions while Sage 300 supported for three versions. Customers are encouraged to…
  • Important Notice | Sage CRM Support Process

    Sage CRM Support Process: Africa and Middle East Our support process has been changed effective from 1 October 2020 and weare introducing you to our new Sage CRM Online Case form to log your support queries. The online case form will allow us to better…