White Box over Top Frame

Question

I am having an issue with an ASP page for a custom entity. There is a white box covering a portion of the top frame and I cannot determine what is causing it. 
 This is what it looks like... 
 
 It is the white area just under the black Sage CRM bar. It is covering a portion of the gray area. 
 I added the top frame to this page by adding this line to my asp page... 
 (The Lease is the entity in context) 
 CRM.GetCustomEntityTopFrame("Lease"); 
 If I inspect the page, the white block refers to "TabsPlaceHolderDiv" 
 This is the information I get, but I don't know how to resolve the issue. 
 
 Any assistance would be greatly appreciated!!

Matthew Shaw · Accepted Answer

Sorry my mistake I meant parm_name LIKE '%survey%'

Matthew Shaw · Answer

Just a random idea, within Custom_Sysparams what your '%survey%' value? In later CRM they stopped the survey banner appearing, but it would be about this position on the screen and I wonder if it has accidently in someway been triggered to kind of reappear

Michele Gaw · Answer

Thanks! Sorry, I should have realized I needed LIKE based on the %...definitely my bad! 
 I get the same as you. :-) 
 I think I figured out the issue. I was able to "remove" the white box by adding the following script into the custom content area. 
 document.getElementById("TabsPlaceHolderDiv").outerHTML = "" 
 The white box was gone but so were my entity tabs. :-( 
 Just had the top content which was partially covered by the white box. 
 That let me know there was an issue with my entity tabs and they were not just being covered up. 
 I took another look at my asp page and added the tab group to "GetPage" in order to force it and this appears to have solved the issue. I thought I did this before but I probably entered Lease instead of "Lease" and got a 505 error. Uggghhh...syntax!!! 
 So the last two lines of my page now looks like this... 
 CRM.GetCustomEntityTopFrame("Lease"); 
 Response.Write(CRM.GetPage("Lease")); 
 Previously I had it written like this... 
 CRM.GetCustomEntityTopFrame("Lease"); 
 Response.Write(CRM.GetPage()); 
 The page now appears as expected! :-) 
 I think the way that I am pulling the record and attaching it to the page is causing the entity tab to come up blank and the page was throwing in a "Place Holder". 
 I am going to take another look at that. 
 I appreciate your assistance. It helps to know that what I have at least appears correct. :-)

Sage CRM

White Box over Top Frame

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING