2021 R2 Save button not working for lite outlook plugin

Question

Hi, 
 With CRM 2021 R2 I am using lite plugin where Save button is not working while you try: Filing an email > Click Add button > Select Regarding > Click Save button is not working. While on same screen Close button works. 
 I think this is related to some IE setting id some one can help me would be great. I checked compatibility mode and Java scripting is enabled so far. 
 Thanks in advance!

Sharad.k · Answer

Since I was able to fix it, I am sharing the solution here so that it could help anyone in future: 
 As you can see on the screen there are only 2 SSA fields and the person SSA field was missing. As we can access this screen " commwebpicker " under communication entity screens. If the filed is missing you can add it back and it should start working. 
 But surprisingly in my case that screen was not available. I tried to recreate the screen that but it was showing present in metadata obviously so it was not possible to create it from CRM front end. So it took me some time to dig around deep and following queries finally resolved this issue: 
 The lite plugin issue has been resolved with following queries and metadata refresh after that: 
 This query will add the cmli_comm_accountid SSA field back on the screen which you can then replace with cmli_comm_personid field from CRM front end if reqired: 
 --update Custom_Screens set SeaP_ColName ='cmli_comm_accountid' where SeaP_ColName = 'cmli_comm_personid' and SeaP_SearchEntryPropsId =9834 
 
 This query will fix the relation of fields to its respective screen which was not correct in my case: 
 --update Custom_Screens set SeaP_ScreenObjectsIDFK = 348 where SeaP_SearchBoxName = 'commwebpicker' -- it shojld update 3 records 
 
 Cheers !

Sage CRM

2021 R2 Save button not working for lite outlook plugin

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