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SOLVED

Non-responsive - does not do anything.

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  • 0

    Hi Ladonna

    Firstly Unfortunately the File Email pop up is trying to use Internet Explorer which is not supported any more.

    Secondly, you need to adjust Internet Options (in Control Panel), on the Security tab click on Trusted Sites and add the CRM server to it, then lower the security to its lowest level. 

    Within Internet Explorer itself, under Tools you should find Compatibility View, de-select the option in here to use it on Intranet sites. 

  • 0 in reply to Matthew Shaw

    When I open the Internet Explorer, it automatically opens up in edge, In order for us to send emails from CRM using outlook IE needs to be used.

    When I click on the E it shows me this

    When I try to file my emails from outlook to CRM it automatically opens up in IE

    If I open Sage CRM in Edge it does not give an option to send email from CRM using outlook --  let me know if you would like me to elaborate more on this.

  • +1 in reply to LaDonna lynn
    verified answer

    Cheers for this, I couldn't replicate the screens as I don't have the addon installed. The option I would like you to try and deselect is the Open this Page in Compatibility View and see if that help (if not enable the Open In Internet Explorer)

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