Hi Ladonna

Firstly Unfortunately the File Email pop up is trying to use Internet Explorer which is not supported any more.

Secondly, you need to adjust Internet Options (in Control Panel), on the Security tab click on Trusted Sites and add the CRM server to it, then lower the security to its lowest level. 

Within Internet Explorer itself, under Tools you should find Compatibility View, de-select the option in here to use it on Intranet sites. 

When I open the Internet Explorer, it automatically opens up in edge, In order for us to send emails from CRM using outlook IE needs to be used.

When I click on the E it shows me this

When I try to file my emails from outlook to CRM it automatically opens up in IE

If I open Sage CRM in Edge it does not give an option to send email from CRM using outlook --  let me know if you would like me to elaborate more on this.

Cheers for this, I couldn't replicate the screens as I don't have the addon installed. The option I would like you to try and deselect is the Open this Page in Compatibility View and see if that help (if not enable the Open In Internet Explorer)

You can launch IE (without the force to Edge) with the following.

Create a file on the desktop and give it the .vbs extension

Edit it and cut and paste the following code :

Set oIE = CreateObject("InternetExplorer.Application")

oIE.Visible = True

oIE.Navigate "about:blank"

Save and run the vbs. You will get an IE window and then you can go to the Cog > Compatibility View Settings and then untick "Display intranet Sites in Compatibility View" as per Matt's advice.

I will pass this on to IT.  awsome

So that worked.   Awesome !!!

*****************Okay so here is the other part:  Let me know if I Should I start a different question

So Now I can File From Outlook to CRM and the spyglass' work  :-) - Thank you for that

But when I try to email from CRM using outlook I am getting this:

IE mode from Edge: Sending email from CRM (spyglass files good)

Edge: Sending email from CRM (spyglass files good)

************************

Settings are as we put them

In the Manage button it looks like this

New question asked under 

Sending by outlook calls : IE32Opener.exe found in :

C:\Users\<User>\AppData\Roaming\Sage\CRM\OutlookPluginForExchangeProgramFiles

Never found a solution for your second issue (when it occurs).

Work around would be to send through CRM and bbc the users own mail box or email outside CRM and then file the reply in to CRM.

Or invest in CRM Together's offering called Accelerator which is a more feature rich Outlook plugin as Sage have now dropped the the native Outlook plugin that you're trying to use (and have moved to a completely different way to handle emails). 

Or invest in CRM Together's offering called Accelerator which is a more feature rich Outlook plugin as Sage have now dropped the the native Outlook plugin that you're trying to use (and have moved to a completely different way to handle emails).