Manually acquiring the SageCRM Self Service Demo files

Question

Hi, 
 I have just recently updated a license key for an existing SageCRM customer to enable Self Service. The feature is now enabled but the self service demo files the usually accompany the application when doing an initial install isn't included. 
 What is the best way to get these files across? I'm considering two options. 
 Option 1. Install a new instance of CRM with self service enabled. Locate and copy the Self Service files across to the clients current SageCRM program files folder 
 Option 2. Backup the clients DB and program files, and reinstall Sage CRM enabling the self Service demo files. 
 
 Is there a 3rd option out there that I could consider? 
 What are some potential pitfalls that I should be aware of for option 1 and Option 2? 
 
 Looking forward to your feedback.

Sage CRM · Accepted Answer

Hi Kwedje 
 If you have used the License Update utility or the install shield to update he license key then Self Service should have been enabled BUT as you have found it may not have installed the Demo site. I've collected a few articles about Self Service here: (+) A round up of articles about Self Service - Sage CRM Hints, Tips and Tricks - Sage CRM - Community Hub Your option to i nstall a new instance of CRM with self service enabled. Locate and copy the Self Service files across to the clients current Sage CRM program files folder would fine but if you are going to create your own site then consider starting from the very simple files that are found here: Sage CRM Community

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Manually acquiring the SageCRM Self Service Demo files

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