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RBC_1

Sage CRM Integration with Microsoft Exchange Online

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Given that the QuickCal component doesn't fulfil all of the functions performed by the integration, do you have any target dates when we can expect the patches to re-enable this?

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    We are also still seeing issues on our internal environment after creating a new App Reg and applying the permissions we can populate and save the exchange integration settings but can not get any of the mailboxes to connect and see the below in the logs which we have raised with support if anyone has seen this?

    ERROR [http-nio-10001-exec-6]: 18-Mar-2025 14:39:37.376 ewsUrl: outlook.office365.com/.../exchange.asmx, operation: checkExchangeConnection, error: Invalid credentials, java.lang.NullPointerException, action: ESTABLISHING_CONNECTION_EWS_ENDPOINT


    ERROR [http-nio-10001-exec-3]: [18-Mar-2025 14:39:36.860] javax.xml.ws.WebServiceException: Could not send Message.
    ERROR [http-nio-10001-exec-3]: [18-Mar-2025 14:39:36.860] java.lang.NullPointerException
    INFO [Task Scheduler thread]: [18-Mar-2025 14:40:00.437] About to get configuration from CRM: 
    INFO [Task Scheduler thread]: [18-Mar-2025 14:40:01.424] Configuration downloaded.
    DEBUG [Task Scheduler thread]: [18-Mar-2025 14:40:01.846] retryEWSAdvice() started.
    DEBUG [Task Scheduler thread]: [18-Mar-2025 14:40:01.846] executed method : getGraphClient
    DEBUG [Task Scheduler thread]: [18-Mar-2025 14:40:01.846] retryEWSAdvice(getGraphClient) end(0).
    DEBUG [Task Scheduler thread]: [18-Mar-2025 14:40:01.846] retryEWSAdvice() started.
    DEBUG [Task Scheduler thread]: [18-Mar-2025 14:40:01.846] executed method : resolveName
    ERROR [Task Scheduler thread]: [18-Mar-2025 14:40:03.104] javax.xml.ws.WebServiceException: Could not send Message.
    ERROR [Task Scheduler thread]: [18-Mar-2025 14:40:03.120] com.sage.scrm.syncengine.exchange.ews.service.error.SageExchangeServiceException: javax.xml.ws.WebServiceException: Could not send Message.

  • 0 in reply to Nick@RBSolutions

    Hello

    Did 'the patch to fix the patch' solve this problem for you? I've got the latest patch and I can now create a connection but I am getting the Invalid credentials error message.

  • 0 in reply to Bea_1

    It did for us, but you have to reauthorise users, you can see my reply on this post which is the same subject. 

    Exchange Integration error after patching installation - General Discussion - Sage CRM - Community Hub

    Basically I had to remote users onto the server, access CRM over localhost/crm (as the user) and get them to reconfirm their emails accounts (whilst Sync was disabled) 

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