The steps need to be followed in order. After the System Administrator has completed their steps - up to and including Enable Exchange synchronization - every Sage CRM user needs to connect to their Exchange Online account:

1. Log out of their Microsoft Exchange account
2. Clear the browser cache completely
3. Login to Sage CRM
4. Go to <My Profile> | Preferences
5. Select Connect to Email Account or Switch Email Account
6. Enter the email account details when prompted and validate if required
7. Click Continue
8. Select the Contacts tab to confirm the connection
9. Select Import Contacts and select the contact(s) you want to import into Sage CRM

The Sys Admin cannot do this for them - each user has to do this for their own account. 

Hi Dskantor,

Thanks for your reply. 

That is what we have done already. Importing Contacts is working fine, no problem. 

What is not working right now is sychronize Task created in Outlook from Outlook to Sage CRM.