Hello,

Years ago someone decided to remove the follow-up box from the bottom of the communications screen.  We are now realizing that the box is very useful to provide reminders for follow-ups.  For example, I call a customer today and send them samples, I would like to setup a follow-up task for me to call them again in 4 days to see what they think of the samples.

2 Questions:

1. Is the follow-up feature inside of communications the easiest, most effective, and most flexible way of ensuring follow-up?  We are building some automated follow-up into our workflows, but we also need a flexible option.

2. How do I unhide the follow-up group on the bottom of the communication screen?  I have hunted all over in customization, but I'm just hunting blindly.

Thanks in advance!  You all are the best.