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Sage CRM 2025 R2.1: POP Profile Email Settings not saving

Eddie Schultz
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I'm setting up Email Management Server Options in Sage CRM 2025 R2.1 and I already have email sending working in Email Configuration. I'm using gmail, but using an App Password instead of Oauth 2 because oauth 2 was failing repeatedly. Tried setting up an email account to handle inbound messages with POP (using gmail). I set up the gmail account to allow POP and everything. The issue is the email profile in POP Email Management Server Options isn't even saving at all. I click save, I get no error messages, no logging, that indicates why it failed to save.. Please help! 

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    Hiya,

    As you mentioned that you are using App Password instead of OAuth 2 that would mean the 'Use OAuth 2.0 for:' option is set to 'None' in Email management server options. When you click on ‘Save’, the same screen reappears after a short time and the data record is not saved, screen just refreshes.

    If you are seeing the above behaviour it is a known issue and has been fixed in 2026 R1 release. When OAuth 2.0 is set to 'None', Save functionality doesn't work as expected.

    Regarding OAuth 2.0 failing with Gmail - this is known issue that is currently with Sage Dublin Support team and they are actively looking into it. 

    Hope this helps!

    Kind Regards,

    Seema Singla

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  • 0

    Hiya,

    As you mentioned that you are using App Password instead of OAuth 2 that would mean the 'Use OAuth 2.0 for:' option is set to 'None' in Email management server options. When you click on ‘Save’, the same screen reappears after a short time and the data record is not saved, screen just refreshes.

    If you are seeing the above behaviour it is a known issue and has been fixed in 2026 R1 release. When OAuth 2.0 is set to 'None', Save functionality doesn't work as expected.

    Regarding OAuth 2.0 failing with Gmail - this is known issue that is currently with Sage Dublin Support team and they are actively looking into it. 

    Hope this helps!

    Kind Regards,

    Seema Singla

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