Hello guys,
For some time now, I have noticed that it has not been possible to configure a sender E-Mail-address in the admin area under “E-Mail Configuration”.
As a result, sending emails from the CRM cannot be set up via the UI in some cases.
For me, this has happend to various systems from R2024 to R2025.
Usual way:
First, set up up E-Mail configuration by entering your details.
Next, you try to add an E-Mail alias to send E-Mails. But, here something strange happens.
After entering an E-Mail and trying to save, the page just reloads. No error message or some other indicator like in logs.The changes are not saved.
A workaround I found to work, is inserting the email address directly into the database into Custom_EmailAddress table.
Execute SQL statement as follows:
(Change [email protected] and Name to your need)
USE [CRM]
INSERT INTO [dbo].[Custom_EmailAddress]
(EmSe_EmailAddress
,emse_enabledforoutbound
,emse_enabledforreplyto
,emse_displayname)
VALUES
(
'[email protected]'
,'Y'
,'Y'
,'Name'
)
