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  • Slow creating / accessing Quotes

    Has anyone had an issue with Sage CRM being slow when creating or opening quotes? It's taking about 20s to load the quote creation page.
  • RESTFul API - search for user_userid by email address

    Is it possible with the RESTFul API in Sage CRM to search for a user ID by the email address? I have tried both of the below but neither work: swr-apps/.../vusers(user_emailaddress eq '[email protected]') swr-apps/.../user(user_emailaddress eq 'josh@email…
  • RESTful API - Search for person & company entities by phone number

    I am trying to build an integration into Sage CRM which is require me to be able to search for both person and company records using a phone number. I can't see a clear way of doing this from the API reference. Can anyone advise how I would do this?
  • Sage CRM Sage business cloud accounting integration

    Does Sage CRM Integrates with Sage Business Cloud Accounting?
  • Date Format not same in Quotation in CRM Quotation and order

    We are facing an issue with inconsistent date formats between CRM quotations and orders. Has anyone else encountered this problem before?
  • Sage CRM OAuth 2.0 with Outlook/Azure refresh token error

    We have Sage CRM 2023 R2.1 and under Email Server Management Options I have a connection set up to a Microsoft 365 mailbox using Oauth 2.0. When setting this up following the guide on the Sage website it works fine, but after 90 days it stops working…
  • Printing Workflow Diagram

    Is there a way to print out the a workflow flow chart without having to just print the screen?
  • New to Sage CRM - Emmanuel Katto

    Hello Everyone, I am Emmanuel Katto from Uganda. I am New to Sage CRM. and need tutorials on how it works. Can you please share the links from where can I start? Thanks! Emmanuel Katto
  • Attachments in groups

    Hi, after choosing a group I like to create a new task for the group list. For this new task, I want to attach an attachment. But how?? But there is no button (AdAttachment). Cheers Hardy
  • Sage CRM - What's New in Version 2024 R1 training is now available

    Gain expertise in Sage CRM, optimize your operations, and take charge of your customer relationship management journey. Enhance your skills with us today. We are pleased to announce the what’s new training for the upcoming Sage CRM 2024 R1 product release…
  • Adding Custom List to Company Summary Screen

    Hello! Our organization is using Sage CRM 2021 R1. I've developed a custom list named CustomDistinctCommAction. I'm seeking guidance on how to display the content of this list within the Detail box panel on the Company Summary Screen. Is there…
  • Add links to Custom Entities in Top Content

    Hello. I have 3 Custom entities, 1 parent and 2 child entities. I want to display the Parent entity name in the top content area of the child entity. I knew in old versions it was done using Custom Jump option in the Hyperlink field. but in 2022 version…
  • SageCRM - Create Script in a field definition of a screen - What set of variables/functions can be used?

    When I use a 'Create Script' on a field in a screen I can set a number of variables: Hidden (eg. Hidden=true;) AllowBlank (eg. AllowBlank=false;) DefaultValue (eg. DefaultValue="Active";) Or even functions: eg. RemoveLookUp("Inactive"…
  • Help Needed to Improve User Experience on Company Entry Screen

    Hi community, I've noticed an issue with the layout of the fields on our company entry screen. The fields are placed at the edges (almost!) of the screen, which doesn't seem user-friendly. I understand that these settings might not be adjustable by…
  • Request Assistance - Under Company record add new Tab and List in Sage CRM

    My company uses Sage CRM 2021 R1. I am currently learning how to make enhancements and changes. I have a requirement to either add a new Tab named "Service" under a company record or modify the existing "Cases" Tab (whichever is simpler), as the "Cases…
  • CRM- Notifications

    How do you print your notifications/alerts in the CRM system on a word document?
  • can you update customer id in crm

    with so many companies buying/selling to one another, is it possible to update the customer id in crm that coincides with the id in MAS Sage
  • Sage CRM: Error occurs with Rest API (sdata) DELETE request when Table Script is present

    We use the Sage CRM Rest API (sdata) to view and administrate companies, persons, email addresses and phone numbers. GET's work fine, but when we issue one of the other methods, eg. DELETE, an error occurs on the server. Also responses get very slow.…
  • Sage CRM- Version 7.2- Search Index is currently being updated

    We have a customer using an version of Sage CRM that is no longer in support. Version 7.2 They have noticed the following message in relation to the Key Word Search. The message remains and no one is able to use the search function. We looked…
  • Adobe Dreamweaver

    Hi I have built a site in Adobe Dreamweaver, https://www.magnet.co.za/ . Can I integrate Sage CRM into the site?
  • Filter by date dashboard

    We have a table with yearly accumulated data and I would like to be able to filter it by date to show me the accumulated data from previous years up to today (to make a comparison with the current year). How can I do this?
  • CRM 2022 R2.2 Exchange 365 integration failure to Import Emails after changing password

    Hello Sage CRM users, Has anyone seen this or any ideas what's going on ?. After setting up the Exchange integation for CRM 2022 R2.2 according to the documentation, Import emails has been working. But after changing my password in Windows , I can't re…
  • SageCRM Rest API - what happens when Tomcat-session is created?

    When we submit a series of GET-requests to the SageCRM Rest API, the first request takes up a great amount of time: at least 500 ms. Using the SQL Server Profiler I discovered that (at the first GET-request) there are two SQL Select statements executed…
  • SageCRM Rest API - wrong path in tomcat Cookie

    Any request on the SageCRM Rest API gets redirected on the application server by IIS from "{server}/sdata/{installName}j/sagecrm2/-/{resource}" to "localhost:{port}/{installName}j/sagecrm2/-/{resource}". When returning from this request the respons contains…
  • Creating Group With Checkbox Field In Search Criteria

    Hi there, I have recently added a checkbox field to the person entity which acts as a flag to indicate a person is eligible for an upcoming MailChimp campaign. When creating a group for sending to MailChimp, if I add the checkbox field to the search…