Statement Designer error- "Initializing FR Error (12)"

Initializing FR Error (12) - I have a client that was running FR statement designer last month and today, when she is in the Statement Designer and clicks on FR View or FR Paste, nothing happens. They are running on Windows 10, Excel 2016 32-bit and Sage 2014 PU5. I've tried everything from Sage's Knowledge base and ut us still not resolved. Anyone out there has a similar issue and was able to fix it?