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  • Fix the Employee Bank Details Import task so it doesn't overwrite tax codes with blanks

    hi. it often happens, when importing data i.e. wages update into Sage, that some of the employee tax codes are removed from their records. I came across this issue quite a few years ago, and not sure why it is still not fixed. Its actually infuriating…
  • Unable to open Sage 50 Payroll

    When attempting to open the company data, we are being presented with a Login alert window, asking for authorization for the Data Source: Payroll32, the username and password that are pre-populated, do not allow access.
  • Sage 50 Payroll - v30.01 software update

    The new release includes software enhancements to improve your experience. As usual the update is initially be optional before it becomes mandatory. To help you install the update use our easy to follow guide. Once you install the update, you no longer…
  • Software update coming soon

    Sage 50 Payroll v30.01 We're working on a new software update, v30.01, which we'll release in early May. This update includes software enhancements to improve your experience using the software. We'll let you know via email and in product messaging…
  • Report Designer

    Hi, I have a report in Sage Payroll and I would like it to count the number of employees on the report. I've tried and I cant get it to add up the number of entries, it just keeps adding up the employees reference numbers to give a hug total So for…
  • Payroll

    Hi How do I process a £0.00 value payslip. I put someone on hold and an unable to generate a payslip but by law I need to provide one.
  • 52 Week Average Holiday Pay

    Hi, I just want to know how companies administer the 52 week average holiday pay rule. I know to run out the 52 week average report, do you do this on a weekly basis (if you run weekly payroll) and just work from that or do you keep a rolling spreadsheet…
  • Change paydate from current week to week in arrears

    Hi there We have recently acquired another company and their weekly payroll is payable on Friday of the current week worked. We are planning to change proposing to move the pay date out by one week ( payment week in areas). Is there any specific time…
  • Payroll 50 v30 Update now unable to log in

    Hi, I've recently installed v30 update in my Remote Desktop environment and am now no longer able to access. I'm receiving the following error: "ODBC Microsoft Access Driver Login Failed" "Not a valid account name or password" I've checked the…
  • Jury Service

    We have an employee who had attended jury service and we top up the court loss of earnings allowance to full pay. I'm trying to set up a deduction in Payroll settings for Jury Service and the Sage Payroll guide says the following How do I set up a…
  • How to identify and process Week 53

    Normally, week 53 occurs if your regular pay date for weekly, fortnightly or four weekly paid employees falls on 5 April. This is because the number of days in the tax year doesn't divide into a whole number of tax weeks. However, in the 2023/2024 tax…
  • Missing employee on reports but on FPS

    1 employee has been missed off all payroll reports but has been included on the FPS report, how can I get them included in the reports or run a report which shows his pay please?
  • Our Sage 50 Payroll generally very slow

    Hi, Just trying to find out some information about why our Sage 50 Payroll install would be slow? This is a very small system we only have about 63 current employees in the system, the data files are stored on a server, the .mdb file is only 93MB, but…
  • ebanking screen mess

    When I've always done ebanking, the screen has always looked like this: with black boxes hiding the text - I can select the radio buttons, but I've no idea what I've selected; the black boxes stay quite happily there obscuring the text. …
  • Trying to opt in someone using Pensions Module

    I have an employee aged 19 who is a non-eligible employee and has exercised his right to opt-in to a pension scheme. When I use the pensions module to add him, it throws up this error and fails to add the pension scheme to his record (I've had to…
  • Childcare voucher refund

    Hi, I need to refund a total of £820 childcare voucher that was deducted in 2020. How can I process this refund on sage payroll 50?
  • Sage 50 Payroll closes unexpectedly when completing the reCaptcha window

    When you log in to your software, you may see a reCaptcha window. In some cases, when you complete this security check your software closes unexpectedly. This issue is currently being investigated and updates will be added to the following article:…
  • Sage 50 Payroll - Variance report

    I wanted to start using the variance report available in Sage Payroll, however I wanted this to look for a difference in payment rate only rather than the total for payment element. For example, I have a basic pay rate at £15ph and employees are working…
  • Sage 50 Payroll won't open.

    Sage 50 payroll crashed when exporting a report to email. When I go to login nwe I get Now get the message "Microsoft Edge can't read and write to its data directory: C\Program Files (X86) Sage Payroll\ SBDDesktop.exe.Webview2\EBWebview and the program…
  • Auto Enrolment

    I have a new starter this week. When I run the Pension Assessment it shows him as 'eligible' however it hasn't made any deductions. Why?
  • Issues opening Payroll 29.02 with a roaming profile created for a Windows server 2012 server

    We are having a very strange issues on our Server 2022 RDS server (21H2 Build 20348.2031) where users that were created back when we were using our old 2012 RDS server are unable to open Payroll version 29.02. The SBDdesktop.exe application appears in…
  • Ni Category for employee passed retirement age

    I have an employee who will reach state pension age and is continuing to work. Their date of birth is mid month so my question is, do I change their NI category at the beginning of the calendar month during which they will reach state pension age or should…
  • Access and process multiple companies with a multi company licence

    With a multi company licence in Sage 50 Payroll, you can process payroll for more than one company in your software. This is useful to easily access multiple different company datasets, or if you want to view an old backup of your company data without…
  • Advance Data Import Error

    I get an error message when trying to run the 'Advance Data Import Wizard' for weekly payroll, saying 'Error loading mapping component'. The only way I have found around this is to do a new install (even though the software version may be identical…
  • FPS did not include liability for Leaver

    Hello All, Please help, we had an employee whose leave date was Aug 31. When we submitted FPS, his leave date was included in FPS but no liability amount was included. I am not able to do FPS adjustment for this employee. How do I submit the liability…