Browse By Tags

  • Old unreconciled transactions

    I'm hoping somebody can help me here. I have some old transactions that haven't been included on previous bank recs undertaken by somebody else. However, these transactions have been included in VAT returns. I have no idea how they've managed to reconcile…
  • General Journal Processing

    Hi Can someone please advise how I would process a general journal between a customer and supplier account? Customer account was deducted from the supplier payment however GJ does not allow allocations between cust/sup accounts only GL accounts. Do…
  • Sage Business Cloud Accounting ZA - Degraded Performance

    We understand that some customers are facing difficulties accessing our product and receiving a blocked message (screenshot below). Rest assured, we're actively collaborating with our solutions partner to fix this issue for you as soon as is possible…
  • Flat Rate VAT - creating Profit and Loss Account

    I understand that VAT is calculated in the P&L as normal until the VAT return is created and then the Flat Rate is used. How do I then go about creating a P&L report for a client. If I do it monthly - it is incorrect as the VAT rates are not right.
  • Importing JSON file

    I have created a JSON file for one of my clients. How do I migrate it to Sage Accounting?
  • Simply Accounting version 2015.3

    I need this version to open exam files for my students in the Quebec vocational studies course 5731. My school board is not in a position to help. Any ideas? Cheers.
  • Recurring 'Other Payments' not working

    I have two recurring 'other payments' set up to recur every 2 weeks however the system is not generating the recurring payments. I have checked my settings and it is set up correctly; you can even see the recurring symbol below. Has anybody run into this…
  • Trial Balance and GL not balancing

    The Trial Balance and GL are not balancing. I have contacted Sage through chat about this problem on 3 occasions in the last few weeks and keep getting the same response that the engineers "are working on it and there is no timeline for it to be fixed…
  • Entering previous years

    I need to enter my accounts from Jan 1, 2017 and get them up to date. I have spoken with someone on chat but they say the only way I can do this is import but that implies I have the information to import and I don't. I only have bank statements. I…
  • Migrating from Sage50: How do you reset the data of the company as "not new" so I can import Sage50 data?

    I'm finally migrating from Sage50 Pro 2013 to cloud, Sage Accounting. I created our company's profile before I started the migration tool, and I must have selected Create A New Business instead of Use your Existing Sage50 data. I followed the instructions…
  • Is RTD reporting working?

    Hello, I ran an RTD report and it looks like all zero rated services sales I made to the USA and Canada are showing in D1 (Home 0%). Is that normal? I was expecting to see services sales to all outside the state in D4. Best regards.
  • Quick Method of Accounting for HST

    My question is how do I account for the difference between HST collected and HST remitted? Is anyone else using the Quick Method? How are you handling it? I elected to use the Quick Method of Accounting for HST this year, and it doesn't look like…
  • What report will help find why my Sage balance is different than bank balance?

    What report will help find why my Sage balance is different than bank balance? I must have a duplicate or missed transaction. I have matched up all transactions. However, RBC issued me a new credit card. I had to disconnect my bank service and reconnect…
  • Sage Filter of Products Very Slow

    After trying both Chrome and Edge browsers, I've noticed that Sage is significantly slow when it comes to filtering products. We currently have just over 6000 products in our system, and the platform's performance is noticeably sluggish. It's worth mentioning…
  • Migrate Sage 50 to Sage Accounting (CAB to SAI)

    Is there a support email for sage if we are using Sage Accounting? Or are we stuck using the forums? I've purchased Sage Accounting / Cloud, but the migration tool is not compatible with CAB files. I have emailed '[email protected]' but received no…
  • Income Statement does not tally up Sales and then cost of sales is not deducted because of that.

    Income Statement does not tally up Sales and then cost of sales is not deducted because of that. I am unsure what might be the problem, just started doing that this morning. I can see all the sales but it just not tallying up on the income statement…
  • Can we create a SEPA file for Supplier Payments?

    Hello, Is it possible in Sage Accounting to create a file so that we can export a batch of supplier payments for SEPA transfer? Is this available on any Sage product? Thanks, Nicola
  • South Africa Customer Complaints: Introducing Our New Email Address

    Sage has recently launched a new complaint email address, [email protected] , which enables you to escalate any issues you may have encountered with our products or services. Once we receive your complaint, we will provide you with a reference number…
  • What business type should I select for a CIO?

    I'm setting up Sage Accounting Standard for our charity which is a CIO. I think I need to use "Ltd Co" and use the charity registration number, but just wanted to make sure... Thank you!
  • How to display full journal comment in the Transactions by Account Report

    Hi, I enter some additional information in the comment section (right hand column) when create a journal. I want to know if they can be display when I run the Transactions by Account Report. Thank you. Regards, Raymond
  • Sage EVolution 200 ver10.0.3.005

    I am using segmented ledger so when i want to process an invoice its giving the error below. May you kindly assist.
  • VAT payable not set to zero after payment

    Hello, When I file a return the values are rounded up or down so there is no floating numbers, only integers. Ex: £1.20 becomes £1 and 2.75 becomes £3. Sage Accounting does the same so when I run my VAT reports in the software I get the exact same…
  • How to record a transfer to a personal bank account?

    I am a sole trader. I have created 2 bank accounts in Sage Accounting : one for business (for business and vat reports) and one for personal (to perform transfer out of business). How do you guys do it? Ideally I would not have a personal account…
  • Cannot login--- says account blocked--- contact business owner...

    I am the business owner and the chat with support says "disabled". Not sure whats going on i need to log into my account to invoice customers!
  • product_and_services_list

    Evening all I am updating the products and services list and when importing, after eliminating the minor errors I made, I am getting the following There was a problem with your import Oops! The following errors have occurred: Cell A33…