We want to inform you about a recently reported issue with our third-party vendor, Paya/Nuvei. When attempting to process invoices, you may encounter the message: “Unable to communicate with Paya Exchange. Try again or contact a Sage 100 Customer Support Representative.” Additionally, you might be prompted to update Paya Exchange and encounter errors during the update process.

Paya/Nuvei has acknowledged these issues and is actively working on a resolution. In the meantime, they have provided the following support articles for customers using Paya Connect Desktop Version 3.0.0.19 to install the necessary driver specifications:

• Paya Connect Desktop 3.0.0.19 Update Release Notice, 2/12/2025
• Installing Nuvei Driver to Paya Connect Desktop 3.0.0.19

If you have further questions or need support, please contact Paya/Nuvei at 1-800-261-0240, Monday through Friday, 8 AM to 7 PM ET. You can also email them at [email protected].

Thank you for your understanding and patience.

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