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Alert: Fake "Sage Support" Numbers in Search Ads — How to Reach Genuine Sage 50 Support

Erzsi_I
Posted By

A quick heads-up for the Sage 100 community: fraudsters are paying to place fake “Sage support” phone numbers at the top of Google and Bing results as “Sponsored” or “Ad” listings. Those numbers do not belong to Sage — and a top spot in search results does not make a listing official.

How to reach genuine Sage 100 support:

  • Go directly to www.Sage.com/Resources, choose United States and Sage 100.
  • On the Contact card, select Chat with Sage to connect with a genuine Sage expert, or Submit an online case if you prefer to log your issue and have our team follow up.
  • You can also start a chat from within your product using the Help and Sage Support menus.
  • Support is available Monday to Friday, 9 AM–8 PM ET (excluding holidays). Full contact details for Sage 100 are in this Knowledgebase article.

Please note: Sage does not advertise support phone numbers in search results. If your issue needs deeper investigation or a call, our team will arrange that directly from your chat or support case — you never need a number from a search engine.

For the full breakdown of how this scam works and how to spot a fake listing, see our complete alert: Fake “Sage Support” Phone Numbers in Search Results — How to Spot Them.

Stay safe — and remember, the only place to get Sage’s contact details is sage.com.

  • Thanks  - might I also mention that for end users of Sage 100, they may want to start by contacting their Channel Partner. I had a call from someone a while back who called what turned out to be a non-sage "tech support number". Someone actually connected into her system and began to poke around. She became suspicious when he didn't seem to know what he was looking for - so she terminated the connection and phone call. I reviewed her system and luckily no damage had been done. She then worked with her own IT people to make sure nothing bad was planted anywhere on their server or workstations.

  • Thanks  Last week we had a client receive an inbound call that referenced a "C" Level Person by name, and a problem they were experiencing.  The source then sent them an email invoice for $ 2,999.99 to be paid by CC immediately; so they could connect and resolve the problem.  My client recognized this as fraud immediately.  They spoke as as if they were Sage.  They "invoiced" as if they were Sage.  

*Community Hub is the new name for Sage City