Invoice Data Entry Line Items Disappearing

We are on Sage 100 (Version 6.00.3.0).

We have noticed, only in the last week, that we have invoices dropping line items when we switch from Lines tab to Totals tab and go to print. I am not 100% sure of this, but it seems it is just the last item entered into Invoice Data Entry. When this started, it was just maybe 1 invoice of the 200 we do a day, but now it is at least 5 a day that drops the item. We have about 15 employees entering invoices and have done our best to catch these when they print or before, but know we cant get 100% of them. 

It is not just that the item does not print either. If you go back into that invoice, the line item is gone all together, not just from the printed copy, but within sage as well. 

I did create a test batch and try every combination of entering I could, but could not duplicate the issue, so I have no idea where to start here.

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  • 0

    I saw this with a client that was using Avatax a couple of years ago and I believe it was traced to a patch for Avatax,  however it looks like you are on the current version.

    Same client is currently on 2016 and I recently had some people reporting dropped lines exactly as you are describing.   And of course we can't duplicate it on demand either.

  • 0 in reply to TomTarget

    This is an old post but my customer on v2022.1 Advanced is having this issue currently. In SO invoice data entry they invoice a SO and add in a "/" line and the item before it (last item on SO) deletes during posting. It seems to not happen everytime and they do have Avatax but the most recent case was nontaxable sales.

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  • 0 in reply to TomTarget

    This is an old post but my customer on v2022.1 Advanced is having this issue currently. In SO invoice data entry they invoice a SO and add in a "/" line and the item before it (last item on SO) deletes during posting. It seems to not happen everytime and they do have Avatax but the most recent case was nontaxable sales.

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