When updating Item Reorder information, why doesn't it always save the data?

When going to the Reorder section of the MORE drop down menu and changing some of the data,  SOMETIMES the new entries are not saved  even though the "Accept" button has been clicked.   Going back in and trying again does nothing.

The only way I can get it to save is by closing Item Maintenance altogether and then opening it up again.    If I then go into Reorder and make the change and hit "Accept", it works.    

I can't figure out any pattern to when it works and when it doesn't .  But it certainly is frustrating to work through a list of items and have to go back in to double check each and every one to make sure it "took".

Is there some sort of sequence or "trick" to get this to work consistently?     

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  • 0

    No Tricks and if you didn't have access via role maintenance you wouldn't be able to even make changes.  It might help to know what version of Sage 100 you are using.  Go to Help_Sage 100 About to get the version.  I tested on my version 2024.1 and could not recreate the issue.   It should save as soon as you hit accept in the reorder maintenance screen.   You indicated sometimes.  I have not heard of any random issues such as this but if you could explain what changes you are making maybe it would help duplicate the issue.  Do you have any modifications or customizations to Inventory module?

  • 0 in reply to Linda KR

    Hello:

    We are using this version:

    Supposedly shortly we are upgrading to 2023 (not sure exactly which version) so perhaps that will fix the problem...!   

    We have not modified or customized the Inventory Module.   (We are a very small company and don't even have an on site IT department).

    The changes I am making are:

    Reorder Method - from Reorder Point to Economic Qty

    Updating the Economic Ord Qty

    Updating the Reorder Point Qty

    Making sure that the Min Order Qty is set to "0"

    It appears to be truly random.      I'm pretty good at scenario testing and I cannot for the life of me see any pattern to the way it does or does not work.

  • 0 in reply to Jeanne Ploshay

    It does appear at though it consistently saves the Reorder Method when I change it.   It's the Quantity fields that don't 'take'

  • 0 in reply to Jeanne Ploshay

    I think I have figured out a "work around" that seems to work.   After saving the first item, if I use the "arrow keys" to navigate to the next item (instead of using accept and then typing in the next code to get to it), it seems to work.   I managed to do 4 in a row that saved the information.      It's not very convenient to have to click through a bunch of items to get to the next one I am changing, but if this works, it certainly is easier than closing and opening Item Maintenance every single time.   I will test on a larger group of items and advise if my theory is working consistently.

  • 0 in reply to Jeanne Ploshay

    Perhaps try a Visual Integrator import to update the reorder values?  You'd want to look at the raw data in IM_ItemWarehouse, and create a spreadsheet template with the needed columns (including ItemCode and Warehouse...).

  • 0 in reply to Kevin M

    Thanks for the input.  I can't do any of that sort of thing, I don't have the skill set (or permissions).    But it's definitely working just fine by "using the arrows".   Just tested on a series of 8 items in a row.     So at least I have a solution I can work with! 

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