2024.1 If you leave the invoice number blank (because not required) or enter NOF, the default Item action setup in the Options is not being assigned to the line item. If you have an invoice, it does correctly fill in the field.
2024.1 If you leave the invoice number blank (because not required) or enter NOF, the default Item action setup in the Options is not being assigned to the line item. If you have an invoice, it does correctly fill in the field.
I believe this is working as designed. If you enter an Item Number on the line, then the RMA Options defaults for Item Action and Customer Action come into the screen.
They don't on mine, unless I have an invoice number
I tested on 2024.1 which is the version you are reporting. Do you have screen customizations or developer modifications? If further troubleshooting is needed I recommend you create a Sage support ticket.
Weird. This is happening on mine and my client's, neither of which are modified.
You can see the difference in the lines with NOF vs an invoice number in the ITEM ACTION field - the default is REPAIR
Hm - maybe it's just REPAIR... BRB
YEP - it's just when the default Item Action is REPAIR
Please create a Sage Support ticket so this can be submitted to Engineering for review.
Please create a Sage Support ticket so this can be submitted to Engineering for review.
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