Main tab information does not match Orders tab information

I understand that sometimes these fields get "out of sync" and the Rebuild Sort Files Utility fixes this.    But we have recently migrated to SAGE 2024 (Sage 100 Advanced.PVX 2024 (Version 7.30.1.0) and all of a sudden, this information is not being updated at all in real time.

I am ABSOLUTELY sure, after using SAGE for almost 9 years now that as soon as a PO line is received and processed through the various receipt registers, it is updated to show received on the PO Tab and gets "moved" to the on hand total on the main tab.    The same with a new Sales Order line.

This is no longer happening.    Rebuild Sort Files (which must be run in the wee hours of the morning for us because we have people in the sales order system until late at night) will fix this, yes, but this should not need to be done to get normal transactions to update.   Has anyone else experienced this across the board?   for both Sales Orders and Purchase Orders.

Surely this must be a bug.   Our consultants are working on it but I figured I'd post this to see if anyone else has run across this situation.

  • 0

    I suggest you create a Sage Support ticket to further troubleshoot this issue.  This has not been reported to my knowledge.  Are there modifications on the system?  Can you duplicate the issue in ABC Demo Data?  Is there anything notable in the Activity Log since you noticed this happening?

  • 0 in reply to ksmcwhir

    Somehow it has been "fixed"....at least on the PO/receipt side. Our consultants referred to the Utility as "now working" but that would have nothing to do with the "real time" problem.     Still seeing an issue on the Sales side.    I am not in a position to do SAGE support tickets, I'm "just" a user.   All of that has to go through our consultants.    I was just wondering if anyone else had experienced this issue.

  • 0

    QoH should always be accurate (after posting transactions).  If not, something is seriously wrong with your system.

    OnSO / OnPO occasionally become out of synch with open order amounts, and can be fixed by the Rebuild Sort Files utility.  If you document a set of steps to consistently cause a problem with OnSO / OnPO, let Sage know "how", and they can look at patching that pattern / cause.  Issues related to 3rd party enhancements would require the associated master developer to troubleshoot.