Deleting Abandoned Work Tickets and Sales Orders

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I have a Sales Order and a Work Ticket created from the SO that were never completed because of an unknow issue and abandoned. I suspect there was an attempt to close the Ticket, but it would not, the ticket threw and error, and the person closing ended up issuing the components of the ticket back into inventory and then tried to delete it. It appears the delete failed and the ticket was just left alone.

The Sales Order has the Item Code being made in the work ticket, but there is no quantity called, and the only two parts on it currently are a pail and lid, each of which calls for 1.

The Work Ticket is still NEW, and does not have the Item Code being made from the SO, but does have the pail and the lid parts. The only step in the Ticket is the primary setup of 000.

The Item being made in the Work Ticket does have two Sales Orders assigned to it in Item Maintenance, but doesn't have quantity on SO, and no LOT Number distribution in the Cost Detail tab in Item Maintenance.

I would like to get rid of both of these cleanly. I have copied the live data to a test company and my overarching thought it to work backward:

1. Remove everything from the Work Ticket

2. Remove lines from the Sales Order

3. Delete the Work Ticket

4. Delete the Sales Order

Something tells me though that there is still going to be considered cost detail. 

What are your thoughts on additional steps within the UI or DFDM that I should look at in addition to these steps, or instead of these steps? I could be off-track about this entirely. 

Thank you!

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  • +1
    Verified Answer

    You don't want to remove anything from DFDM.  Instead, follow proper procedures.  If you can't delete the work ticket that is because there are historical transactions related to the entry.  Instead, in Sales Order Entry, Set the Parent Item Code Quantity to 0.00 Required (zero backordered).  When prompted to SCALE, answer No.  Then go ahead and do a Sales Order Invoice.  When prompted to Complete the Work Ticket Yes/NO/Skip; answer YES to both work tickets.  Then on the lines tab be sure all lines are shipping zero and the total sell price is zero.  Print, review and update to close the work ticket to history. 

    Some clients change the customer on the Sales Order before invoicing so that it does not show up under the customer history as a posted invoice.  You can change it to an internal customer; if you like.   And it is a good idea to print a Work Ticket Transaction Detail Report for those Work Tickets before making any changes; so you have full visibility as to the costs to date sitting on the work ticket(s). 

    Assuming Operations Management and Make to Order Work Ticket.  

  • 0 in reply to StefanouM

    This was it! I just needed to clear all quantities ordered in the Sales Order and Work Ticket and then run Maketo Stock Closing Entry and Journal and it was all good! 

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