I learned today that there is a difference between a modified report and a custom report (which isn't my question, it just made the exchange more challenging). We had modified a report in Sage 100 CR primarily for work comp audits, that detailed pay categories (ST, OT, Prem, Holiday, etc.), hours and wages along with total earnings. Somehow our modifications disappeared and we now have to recreate the report.
This is not so much a question, unless someone has a good suggestion on how to back up those reports in case of mysterious disappearances, but more a heads up. Sage cannot troubleshoot any reports, custom or modified.