Sage 100 PDF Converter - Unspecified

Question

We have several clients that are having issues with the Sage 100 PDF Converter printer after installing Windows updates and running the pl_advanceoptions_ui utility. In Devices and Printers the Sage 100 PDF printer shows in an area called Unspecified. You cannot access the properties of this printer but you are able to print Paperless. In one case we deleted the printer and tried to reinstall but were unable to recreate the printer. The only way to get it back was to uninstall the Windows updates and then reinstall the Sage PDF Converter printer. 
 Has anyone else experience this issue? 
 
 Thanks 
 Sue

jcnichols · Accepted Answer

Hi, this is a Windows Update issue and will occur with any printer being added. The solution is to reboot the workstation after installing or re-installing a printer. 
 John Nichols 
 Sage

jcnichols · Answer

Hi, I do not see the version you are reporting 
 "Amyuni Document Converter 600, version 6.3.9600.16384" as part of the Window Update. 
 The last Windows Update Version is 6.0.2.9

The current version available for Amyuni is 6.0.3.1 
 
 Can you check to see if there is other software on the workstation utilizing an Amyuni Driver besides Sage 100? I do not see version 6.3.9600.16384 as a valid version.

An error 30 means the driver being run is unregistered. Sage 100 registration for the driver is valid for all 6.x versions of the Amyuni PDF Converter. 
 Per the Amyuni website 
 "Improved Windows 10 support, no need to reinstall after each Windows 10 update " 
 You may want to open up a support case and tag my name to it and we can setup a dial (live connect) in session to try and resolve this. 
 John Nichols 
 Sage

jcnichols · Answer

Hi, 
 Your 1st screen shot in your last post shows AMYUNI Document Converter 
 Sage distributes Amyuni PDF Converter (This screen shot shows the latest version of the driver from Amyuni not the version included with the installation of Sage 100) 
 
 These are 2 separate packages/versions of a PDF printer and a PDF printer/creater. 
 Please uninstall the AMYUNI Document Converter or other Amyuni packages that may be installed on the workstation 
 Remove older versions of the Amyuni Document Converter Printer Driver 
 Control Panel\All Control Panel Items\Devices and Printers Select Sage 100 PDF Driver Printer Server Properties Drivers Please rmove older drivers that are not version 600 Remove all Amyuni Document Converter XXX *except Amyuni Document Converter 600 
 
 Sage Support - Yes. The reason I suggest a call is to resolve the issue more efficiently. 
 Thanks 
 John Nichols 
 Sage

Sage 100

Sage 100 PDF Converter - Unspecified

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