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Kevin M

Performance issue with ThreatLocker software install on Sage server

SOLVED
Posted By

FYI,

We have run into two separate recent examples of client IT installing ThreatLocker to the Sage 100 server and that causing severe performance issues. 

Uninstalling that software caused Sage 100 performance to return to normal in both cases.

Posting here in case others run into the same problem.

Parents
  • 0

    FYI,

    I had another one today.  Workstation software (v2023 Premium) would simply not install on the terminal server with TL running.  (Not even when client IT put it into some kind of application maintenance / install mode). 

    • Trying to install pre-req's, even after copying the exe to the local desktop, threw "you do not have permission" errors... while logged with a domain admin account (running As Administrator) which is absolutely insane / wrong.
    • Workstation setup simply failed with a generic "...Workstation Setup has failed..." error.

    Uninstall ThreatLocker from the machine: software install went perfectly smoothly after that.

    (Again, posting this to help others).

Reply
  • 0

    FYI,

    I had another one today.  Workstation software (v2023 Premium) would simply not install on the terminal server with TL running.  (Not even when client IT put it into some kind of application maintenance / install mode). 

    • Trying to install pre-req's, even after copying the exe to the local desktop, threw "you do not have permission" errors... while logged with a domain admin account (running As Administrator) which is absolutely insane / wrong.
    • Workstation setup simply failed with a generic "...Workstation Setup has failed..." error.

    Uninstall ThreatLocker from the machine: software install went perfectly smoothly after that.

    (Again, posting this to help others).

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