Sage sensitivity to Firewall changes

Question

For the past two (2) days Sage 100 has been unstable (*lag in responding to commands, recovering data). I have noticed that the only time it does this is when there is some change to our firewall. Has anyone else dealt with this? I spoke with a rep from Blytheco about the matter a few weeks ago when this occurred previously, and the gentleman told me that Sage 100 can be "sensitive" when running your phone over ViOP. 
 
 Any suggestions as to how this can be remedied.

Kevin M · Accepted Answer

That makes sense: VOIP phone overloading the network with traffic, meaning less bandwidth available for Sage 100 activities.

Kevin M · Answer

Standard relies heavily on network speed, and 10-12 is on the higher side for Standard, especially if your system has a lot of data. 
 Firewalls do not affect Standard at all. It is 100% functional through Windows file shares over the network. 
 Perhaps talk with your Sage Partner about changing to Advanced / Premium during your next upgrade, which might give you a performance boost (with the client server architecture).

DGR · Answer

You may want to review this Sage Knowledgebase article on "Slow performance when opening a new task or starting Sage 100, or when running Sage 100 across a network" as it discusses Ping times and some other factors that can affect Sage 100 response time/performance including: "WIFI connections are not supported", and "Running Sage 100 Standard over a Virtual Private Network (VPN) and/or a Wide Area Network (WAN) or through other remote means is not supported". 
 https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=223924250030079&fromemail=true 
 Based on your statement that it seems to only happen when there are changes to the firewall, and firewall settings should not normally affect Sage 100 Standard as mentioned elsewhere here (it does not use Client/Server architecture in the same way as Advanced and does not have an application server port that could be blocked by firewall), then it could be something else environmentally is affected by firewall changes and that is affecting Sage 100 due to it slowing down network. 
 You may also want to have your IT confirm the antivirus exclusions for Sage 100 too, to make sure that is not affecting Sage 100 performance - see article https://us-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=223924950045806&fromemail=true

Sage 100

Sage sensitivity to Firewall changes

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