sage 2023 - application freezing

We have just upgraded from Sage 2014 to Sage 2023

The application is freezing, and I will need help determining why.

We are on Server 2019

Sage Providex server is running on a VM with 64GB of ram, 400GB of disk and 16 cpu's allocated on the vm

Three Session hosts.

Can anyone offer any settings suggestions or advice regarding this environment, or a suggested working environment. (eg; non vm)

We won't be able to keep running Sage under these interruptions.

Regards

Here is the Windows event log on a Terminal Session Server:

Faulting application name: pvxwin64.exe, version: 9.72.52.0, time stamp: 0x65819f8b
Faulting module name: pvxsec64.dll, version: 4.40.5.0, time stamp: 0x63adca92
Exception code: 0xc0000409

Here is a failure event on the Sage ProvideX server:

Faulting application name: pvxwin64.exe, version: 9.72.52.0, time stamp: 0x65819f8b
Faulting module name: pvxwin64.exe, version: 9.72.52.0, time stamp: 0x65819f8b
Exception code: 0xc0000005

Here is a .net runtime error on the Sage ProvideX server

Application: pvxwin64.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000014000120E