Certified Payroll Report problem

SOLVED

Have a client using the standard Sage 100 feature for certified payroll reporting.

When trying to open Payroll - Report - Certified Payroll Reporting.

Instead of the correct Aatrix screen opening, the following screen opens.

The client has to uninstall and reinstall Aatrix every time they print these reports (weekly).

We disabled the AV software, and the user is a domain admin.

I have called Sage support twice, but the problem continues to happen.

Any help is greatly appreciated!

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