SAGE100: the PDF document was not created successfully

Question

Hello, 
 
 We have SAGE100 installed on a server. Last week we lost power for 3 hours and after that whenever someone is trying to save a pdf from remittance I keep getting this message and the process fails: "the PDF document was not created successfully" 
 
 I googled the issue and I applied the following patches but none of them worked: 
 1. Re-install PDF Converter 
 2. Make sure the user accessing sage100 has permissions in register and folder wise (full control access) 
 3. Making sure PDF Converter driver is using the right driver. 
 
 I really do not know how to fix it. Any help is much appreciated

BigLouie · Answer

From the Knowledge Base:

Description

Error: "The PDF document was not created successfully" when trying to save a PDF document using Paperless Office for Sage 100

Resolution

Verify that the "Use Lockfile" checkbox is selected in Paperless Office Advanced Options for each company code 
 
 From the Sage 100 Desktop, open File , 
 Select Run 
 For Program , enter PL_AdvancedOptions_UI 
 Click OK to open the Paperless Office Advanced Options task window 
 Make sure the " Use LockFile " checkbox is selected (checked) 
 Click Accept

Check the PDF Directory path and permissions 
 
 Open Paperless Office, Setup menu, 
 Select Journal and Register Maintenance , Report Maintenance , or Form Maintenance , etc. (depending on whether it is a journal/register, report, or form) 
 Click the Entries (flashlight icon) button to see the list of existing entries already made (e.g. Journal and Register Entries, Report Entries, or Form Entries button) 
 Select the most appropriate existing entry that covers the journal, register, report, or form where the error occurs, by company, module, and/or document 
 Copy the PDF Directory path 
 Open the path in File Explorer or Windows Explorer 
 Verify that any existing PDF documents can be opened and displayed
 
 Note : The path should be a UNC path. One of the most common reasons fo the error message is due to time-out when the storage location is on a separate server from the Sage 100 server. So try to make sure the UNC path is to a storage location on the same server as the Sage 100 host.

If there are any 0 KB sized PDF documents, delete them from the list. 
 Test to see if the user is able to create a new file (such as a new text document) in the directory and delete that new file.
 
 Note : If the user is not able to do so ("Access is denied", etc.) there is a Windows security/permissions issue that needs to be resolved by the network administrator.

Restart the Print Spooler 
 
 Access the Windows Control Panel , Administrative Tools , Services 
 Find the Print Spooler service 
 Stop the Print Spooler service 
 Start the Print Spooler service

Sage 100

SAGE100: the PDF document was not created successfully

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