Items on sales orders that don't exist

Posted By melinda_b over 1 year ago

We have several inventory items that say they are on sales orders, but those sales orders don't show up under that tab in Item Maintenance. How do we fix this so we can trust our system has the correct information?

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David Speck over 1 year ago in reply to melinda_b +1

Could be that you just need to rebuild the sort files. Occasionally, those quantities you see on the main tab in the warehouse detail list box get out of sync due to various environment/network related…

0 melinda_b over 1 year ago

We are using Sage 100c Advanced 2018 v. 6.00.8.0
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0 FormerMember over 1 year ago

You should find the cause before looking for a solution.
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0 David Speck over 1 year ago in reply to melinda_b

Could be that you just need to rebuild the sort files. Occasionally, those quantities you see on the main tab in the warehouse detail list box get out of sync due to various environment/network related issues.

Refer to this KB for more details.

support.na.sage.com/.../viewdocument.do
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0 Lonnie Thibodeaux over 1 year ago

Just wanted to add a related issue to this post. Issue we had was the quantity shown in the 'On Sales Order' column on the Inventory Stock Status Report differed from the total shown on the Open Sales Order by Item Report for the same item. Rebuilding the Sort Files (especially for SO & IM) and selecting the Recalculation option resolved the issue.
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Sage 100

Items on sales orders that don't exist

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