Sage 300 Subscription Expiration messages.

2 minute read time.

We recently had a case where a customer complained that their subscription licenses expired, resulting in their system going into read-only mode during a rather busy period prior to year-end however they received no warning messages prior to the system becoming read-only.

This prompted an investigation during which we confirmed what is supposed happen, as well as tested that this does indeed occur, and I thought to share this info which could be helpful to others.

We have found that there are currently two possible scenarios.

  • One which relates to older systems which still have a 60-day grace period as per the following article.

Error: "Your Sage 300 subscription has expired" when logging in

  •  The other scenario relates to newer releases which have a 45-day grace period as per this article.

Versions and Subscription Entitlement Process

 

The first point which may need clarification is that no warning messages are displayed prior to the license expiration date. A set of warning messages are however displayed during the grace period on specific days based on a predetermined schedule as outlined below. It is important to note that warning messages are only displayed on the days listed in the schedule and not on any dates in between.

For older systems with a 60-day grace period, the schedule for a license which expires on 28 April 2025, is as follows.

Expiry date

Monday, 28 April 2025

Day #

# Days

Message 1

Wednesday, 28 May 2025

30

30

Message 1

Thursday, 12 June 2025

45

15

Message 1

Friday, 27 June 2025

60

15

 

30 Days after expiry date:

 

 45 Days after expiry date:

60 Days after expiry date:

When clicking OK on the 30-day and 45-day messages, the user can log in and the system will function as per normal however, when doing the same on the 60-day message, the user can still log in but now the system will be in read-only mode.

For later systems with a 45-day grace period and a license which expired on 06 May 2024, the schedule would be as follows.

Expiry date

Monday, 6 May 2024

Day #

# Days

Message 1

Sunday, 12 May 2024

6

6

Message 1

Wednesday, 15 May 2024

9

3

Message 1

Saturday, 18 May 2024

12

3

Message 2

Wednesday, 22 May 2024

16

4

Message 2

Sunday, 26 May 2024

20

4

Message 2

Thursday, 30 May 2024

24

4

Message 2

Monday, 3 June 2024

28

4

Message 2

Friday, 7 June 2024

32

4

Message 2

Tuesday, 11 June 2024

36

4

Message 2

Saturday, 15 June 2024

40

4

Message 2

Wednesday, 19 June 2024

44

4

Message 3

Friday, 21 June 2024

46

2

Similar to the previous scenario, when clicking OK on the first 2 messages displayed during the grace period, the user can log in and the system will function as per normal however, when doing the same on the third message displayed on day 46 and later, the user can still log in but the system now will be in read-only mode.

  • From what I understand, if Sage has to write to a table to generate it (like an AR Aged TB) that won't function. Do you have a list of icons/screens that will no longer work or completely disappear? The end customers (and us VARs) are getting surprised by what is not available.

  • Hi  I've had a question regarding Sage 300 subscription expiry for a while and this might be a good place to ask.  Firstly thank you for this information it is very helpful, especially to be aware of the 45 day expiry on newer releases.

    We recently had a Sage 300 site that upgraded to Sage Intacct (so staying in the Sage family with a bigger commitment to Sage) and we migrated the usual suppliers, customers, accounts, and opening balances to Intacct, but of course left the detailed historical transaction data behind in Sage 300.  Moving all transaction history from one ERP to another is not very feasible at the best of times.  At this stage the client had a historical Sage 300 system and their new Intacct system.  After several months, their Sage 300 entitlement expired and the client called us reporting the icons for Aged Payables and other Vendor reports had disappeared, with the same across other subledger and operations modules preventing them from running historical reports.  Upon investigation it turned out the expired system limited access to specific G/L reports and account transaction enquiry and that was pretty much the extent of historical access. 

    We had to organise the client to purchase a mini 3-month Sage 300 subscription on top of their Intacct Subscription to be able to extract historical A/P, A/R and operations transaction history to Excel and PDF to prevent losing it again after the mini subscription expired..  I may have missed it but I haven't been able to locate information on what data and reports will remain read-only accessible in Sage 300 after expiry.  Would you happen to have this?  This would really help us better inform clients on what they will be able to access post-expiry so they can make better decisions on how much consulting time to invest in  migrating transaction history to the new Sage system.  Being able to present a PDF to clients with a list of the screens that will still open post-expiry would be ideal.

    Let me know if I'm not making much sense and I'll try and clarify Blush

    Cheers...Tim