AR Receipts Reversals

Question

The AR Customer Transactions Report displays the characters "R" alongside some PAYMENTS transactions and the Legend at the end of the report shows this to be "Reversals". We understand that the reversal process triggers some entries which would invariably end in the general ledger, thereby providing a useful audit trail on the transaction. However, the reversal process does not seem to generate any visible entries. Is there perhaps a way that one can get a report on such transactions?

Accsys Consulting AU · Answer

Sure, open Bank Services -> Bank Transactions -> Transaction History Inquiry. Select the Bank the Receipt was originally deposited into then Source Application = Accounts Receivable, Document Type = Receipts, Reconciliation Status = All. Apply the filters you want underneath to limit the transaction range. Click the Go button on the right. Once the transaction list appears, you can scroll through the data to check you have the transactions you want (they will say Reversed under the Reconciliation Status column). Once you have confirmed you have the data you need, click Print underneath to generate the report.

Sage 300

AR Receipts Reversals

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