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Sage 300

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General Discussion Reversing a receipt on customer statement

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Reversing a receipt on customer statement

Posted By CHENGELO MULENGA 2 months ago

I reversed a receipt from the cash book (using the recon) but the reversal did not affect the customer statement. How can i go about this?

0 DCrampton 2 months ago

Hi Chengelo,

Is the "cash book" you are referencing Peresoft Cashbook? if so, you would need to reach out to either your Sage Partner, or Peresoft support as this is a 3rdParty product.

if it is not Peresoft, please provide more details as to what steps you took and perhaps include some screenshots if possible.

Regards,

DCrampton
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Reversing a receipt on customer statement

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