We recently overpaid a vendor. The vendor cut a check for the overpayment and sent it to us. We have been trying to figure out how it should be processed in SAGE 300. We cannot reverse the transaction in Bank Transactions because the overpayment is less than the check we originally sent. We only have access to AP, Bank Services and General Ledger - might that be our issue?
If the overpayment check was equal to the original check, we would reverse the payment in Bank Transactions and input a credit note. Since it's only for a portion of the original invoice/check, we can't figure out how to reverse the payment for the amount we received back. We have assumed that the credit note, for the returned amount, should be input. We just don't know how to handle the payment reversal.