Email print destination error

Question

Environment: 
 
 Sage 300 ERP v 2014 
 Windows Server 2008 R2 
 Terminal Services 
 MS Outlook 2010 (confirmed to be the default mail client) 
 
 When client sets print destination to e-mail, it fails with: 
 "Either there is no mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Outlook and set it as the mail client" 
 I have tried using Thunderbird and get the same message. 
 I recall encountering this issue before and I think it has something to do with the mapi dll but I can't find anything documented. Can anyone direct me to a solution?

Ettienne Schwagele · Accepted Answer

It's 32 bit Outlook right? 
 MAPI works straight up out of the box on Win2008 - no need to mess with it. 
 Otherwise, you may try the repair steps in Microsoft's support knowledge base article#813602 (see the related article "Repair Microsoft Office Outlook 2003 or 2007 Mapi") reprinted below: 
 In Windows\System\32 {or Windows\System}, rename the Mapi32.dll file (for example to mapi32.old), and then start the Fixmapi.exe program as follows: 
 Close all programs. 
 Click Start, and then click Search. 
 Click All files and folders. 
 In the All or part of the file name box, type mapi32.dll, and then click Search. 
 When the search process is complete, right-click the Mapi32.dll file in Windows\System\32 {or Windows\System}, and then click Rename. (Note: If mapi is in memory, you will not be able to rename it. Click Ctrl-Alt-Delete and End Task on mapisp32. Verify it's not running before trying to rename it.) 
 Type Mapi32.old, and then press ENTER. 
 Click Start a new search, and then click All files and folders. 
 In the All or part of the file name box, type fixmapi.exe, and then click Search. 
 When the search process is complete, double-click Fixmapi.exe (or right-click and "Run as Administrator" in Vista/7) to start the repair process. 
 Follow the on-screen instructions to complete the MAPI repair process.

Sage 300

Email print destination error

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