Strange UI error

Question

For one specific user, when opening PJC timecards, the UI wants to insert an inactive employee number by default. It errors out. Tried resetting defaults for the UI, no success. Tried recreating the users *.ism files, no success. User has full admin rights to the PJC module. No UI customizations in place

Darren Williams · Accepted Answer

Well, the answer was so simple it was completely overlooked. 
 The affected user ID was listed as the USER ID in the PJC employee for multiple employees

Accsys Consulting AU · Answer

Wow Darren Williams ! Ok lets flip this troubleshooting so we can work it out. 
 
 Sage 300 Profile - does the issue occur if the user logs in under a different non-affected Sage 300 user or as ADMIN, but still using the affected users Windows profile? 
 Windows Profile - does the issue occur if the affected Sage 300 user logs in under a different Windows profile using their affected Sage 300 profile? 
 Workstation/RDS - If you have more than one RDS server or Workstation, does the issue occur if the affected user logs in via a different RDS or Workstation? 
 Is only one company affected? If you dump and load the data into a test database and the user logs into that, does the error still occur? Does it occur in other companies? 
 Have you run a Data Integrity check in Admin Services for the PJC module? (long shot but might identify the error). 
 Can you please start RVSPY then re-create the error, capturing the event in the log, then share the lines in the log where the issue occurs? Or share the whole log if you're not sure. 
 
 If you can isolate the issue or identify it in RVSPY it will be a big help. 
 Good luck!

Sage 300

Strange UI error

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