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Sage 300 2024 - FR Web Screens

Fiona @ ERP
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Posted By

Hi,

I have just set the Sage 300 2024 up and using SAMINC we are testing new features for suitability for a client upgrade. 

When testing I am getting errors when running via the FR Web, the FR on the desktop however is working fine.

Sage 300 2024, Office 365 64-bit (latest version), installed and running on the server.  Server is MS Win Server 2022 Standard

Web screens all seem to work, other than running the FR reports..

The Add-in has successfully installed, the Office is running under my Office user account, and works outside of FR web.

I really can't think of anything else?

When attempting to run one of the standard FR reports via the FR Web (Designer or FR Printer) I get the following error : "Financial Reporter web excel configuration error. The version of microsoft excel on the server may not be compatible."

 When I run it from the desktop console it works fine.

Creating a basic report from scratch, in the editor file created by the web, I get the below message from the Web.  I can however run this report fine from the desktop.

Any ideal?  I have tried both as ADMIN and a "Super User"

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    Dear Fiona,

    My past experience to solve this issue was by running the Sage 300 App pool using a local administrator or domain adminstarator users account. 

    Try to to IIS, look for application Pool-> Sage 300 Pool -> Advance Settings-> Identity. Then change to user like 'administrator' which is the local administrator of thes server. If the local administrator is disabled,  try using a user with adminsitrator rights in the domain (if the server is in a domain). 
    Restart IIS and try if you can print FR on web.

Reply
  • 0

    Dear Fiona,

    My past experience to solve this issue was by running the Sage 300 App pool using a local administrator or domain adminstarator users account. 

    Try to to IIS, look for application Pool-> Sage 300 Pool -> Advance Settings-> Identity. Then change to user like 'administrator' which is the local administrator of thes server. If the local administrator is disabled,  try using a user with adminsitrator rights in the domain (if the server is in a domain). 
    Restart IIS and try if you can print FR on web.

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