Hi Kristine,

Is the ACH payment using Payment Code with Payment Type as "Check" or "Credit Card"? If it's, once you apply the payment against an open invoice and post it, it will send to the Bank Services with either of these two payment types. 

Hope this helps.

Regards,

WTang

Sage 300 Support 

The invoice was entered and posted.  When I applied the payment, I used the A/P Payment Entry.  Is that correct?

Hi Kristine,

Yes, you can use an A/P Payment entry to enter and apply against an open A/P invoice. However, if your payment type is Cash for your payment code, this transaction will not go to Bank Services. For the Cash payment type, it will ask you to enter the cash account from which to disburse the payment. 

Hope this helps.

Regards,

WTang

Sage 300 Support 

It did ask for the cash account and I entered our cash account number.

Hi Kristine, 

If you leave the Cash Account field blank, then the transaction will credit the account linked to the Bank Code and send it to Bank Services.. if you enter an account in the Cash Account field, then it will bypass Bank Services and credit this account instead.

So in your instance, leave the Cash Account field blank.

Regards,

DCRAMPTON

Hi Kristine, 

If you leave the Cash Account field blank, then the transaction will credit the account linked to the Bank Code and send it to Bank Services.. if you enter an account in the Cash Account field, then it will bypass Bank Services and credit this account instead.

So in your instance, leave the Cash Account field blank.

Regards,

DCRAMPTON

Thank you!