Hello Don, 

What report are you trying to print and what version of Sage and Product Update are your running?

Is the Sage.CNA Windows Service started on the Web Server?

Regards, 

DCrampton

Provided all the information in the header Sage 2024, PU4 and the issues is with the customer report in AR Customer Report.

Thanks

There is only a A/R Customer Reports group of reports.. inside this group is the Customers Groups report, National Accounts,..   I presume the report you are talking about the "Customers" report?

Regards,

DCrampton

yes sir

yes sir

ok.. then is the sage.cna service started?  if you limit the range of customers does the report display? 

we restarted the server but client needed to print for all customers

sometime when the server is restarted.. the Sage.CNA windows service does not start.. can you please confirm if the Service is started? 

I will get back