Sage 300 Web screens 2024 PU4. AR Customer Report hanging

The report runs fine on desktop, however when users run them on Web screens it hangs until the screen is forced to close. Please assist.

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  • Hi  I read  's replies which will likely resolve it but in case its not a service, could you confirm whether your A/R Customers report is customised?  I had a problem previously where a custom version of the Customers report would run on the desktop but not on the Web Screens.  Also, does the report stop where it says "Processing" i.e.?:

    If you're not sure whether your report is customised, try running it on the regular screens and check if the file path goes to a custom location (i.e. \custom_reports\AR71A\ENG) or the default one (usually \\Sage300Programs\AR71A\ENG).

    Example of default path on the server:  

    If its the default path, check the filename to see whether the date stamp is 11pm (or another round XX:00 hour).  If its not, its probably a custom report.  Example of timestamps on the factory ARCULT01-06 Customers reports:

    If you are running a customised report, try temporarily replacing the report file with a factory version to see if it works.  Or if only one version is customised, change the report parameters to trigger a different template file.

    Good luck!...Tim

  • 0 in reply to Tim - Accsys Consulting

    no those are standard sage reports, AR Customers reports -  customers

  • 0 in reply to Don Chichie

    The issues resolved without much intervention, It may be due to the numerous restart.

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