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Sage Intelligence error: startindex cannot be larger than length of string.

Posted By dhb2112 5 months ago

Has anyone seen this error before?

An unexpected error occurred:
startindex cannot be larger than length of string.
Parameter name: startindex

I am creating an new report based on some simple SQL that I have used before. This is on a v2025 PU0 server. This a new one to me.

Thanks.

0 DCrampton 5 months ago

Hello DHB2112,

Are you using Intelligence Reporting 8.0?

If so, is the siservice.exe service running in Services?

If not, can you start it in Services?

Another thing is to do a Quick Repair on Microsoft 365 Apps.

To quickly repair Microsoft Office 365, open "Apps and Features" in Windows, select your Office product, and choose "Modify". Then, select either "Quick Repair" or "Online Repair" and follow the prompts. A "Quick Repair" is faster and suitable for most issues, while "Online Repair" is more thorough and requires an internet connection.

Regards,

DCrampton
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0 dhb2112 5 months ago in reply to DCrampton

I don't see SIService listed in services. That might be the problem. Should I repair the Sage Install?
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0 DCrampton 5 months ago in reply to dhb2112

Yes, please repair the install and make sure that Sage Intelligence option is selected, installed, and activated on the database.
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Sage 300

Sage Intelligence error: startindex cannot be larger than length of string.

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