Crystal Reports 10 crashes and closes - SOLVED

I wanted to share this with everyone. I had a user that was experiencing problems with Crystal 10. Everytime they tried to create a blank doc or open an existing, the app would close out and log an application error in the event log. Since we run a citrix environment with PVS, I knew it had to be a profile issue.

 

Solution

Rename the profile

Recreate

Migrate docs, favorites, NK2 etc..

 

Problem solved!

 

There may be info stored in the users index.dat file.

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