Got an error "Application-defined or object-defined error" when running Sage 500 ERP Intelligence Reporting

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I am trying to run Sage 500 ERP 2019 Intelligence Reporting and it stops when it's processing to open the Excel report right after the step "Calculating Sheetts". The error is "Application-defined or object-defined error". I restarted the server and workstations but it did not help. Any idea how to fix it?

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