Unapplied payment and voiding processed cash receipts - Sage 500

Hello,

Is there a way to split a check payment between an invoice and a GL after the payment is processed as a cash receipt to a specific vendor?  We received a check from a vendor that was paying for an invoice for XX amount and the rest should have been applied to a GL for the balance, however it was all applied to the vendor account and now we have an unapplied payment sitting on the account and need to move it to the GL that it should have been applied to.

Also, in trying to correct this issue, someone processed another cash receipt incorrectly and we need to see if there is a way to void this and get it out of a bank account it posted to.

Thanks,

Adrienne

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    Adrienne, because of the attempted fix process, this has become more than a straightforward question and should be reviewed directly by a subject matter expert. You can create a support ticket online or call in to Sage 500 support if you want a live connect session for problem resolution.

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  • 0

    Adrienne, because of the attempted fix process, this has become more than a straightforward question and should be reviewed directly by a subject matter expert. You can create a support ticket online or call in to Sage 500 support if you want a live connect session for problem resolution.

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