It seems to be the Inventory Management Physical Count Register report.

We have warehouse managers that are trained in the physical inventory process--they are the ones reporting this problem.

Opening a ticket with support is often not a viable option because we are allowed only a handful of cases to use over the course of a year, despite paying almost $50k/year for support for our small enterprise. We really have to ration support cases for more serious issues, so this site is where I go for help whenever possible...

It seems to be the Inventory Management Physical Count Register report.

We have warehouse managers that are trained in the physical inventory process--they are the ones reporting this problem.

Opening a ticket with support is often not a viable option because we are allowed only a handful of cases to use over the course of a year, despite paying almost $50k/year for support for our small enterprise. We really have to ration support cases for more serious issues, so this site is where I go for help whenever possible...

I am so sorry about that, but community hub is not a venue for troubleshooting nor training.   If you want to save your cases, the following are the self-serve resources of Sage for research.

1.  Knowledgebase or "Right Answer"   - accessible thru customer portal

2. Sage University for complete understanding of Inventory Process.  Sage University access from what I know is free.   Check the link of Sage U in the customer portal.

Hi theoglick ,

Thanks for sharing the details. Given the circumstances, I understand how important it is to find a solution outside of limited support cases.

While the Community Hub is primarily for peer support, I’d recommend the following steps to help you resolve this issue:

1. Knowledgebase Access: Check the Sage Knowledgebase at this link. You may find detailed troubleshooting steps for issues related to the Physical Count Register and "On Hand" quantities. It’s a great self-serve option that may include past solutions relevant to your situation.

2. Sage University: If your team has access, Sage University provides comprehensive training for Sage 500 (formerly MAS500) resources on inventory processes. You can use it to gain deeper insights and potentially find a workaround that suits your team’s needs.

Additionally, if anyone in the community has encountered a similar issue and found a solution, please feel free to share your experiences here to help @theoglick and others facing this challenge.

Warm regards,
Erzsi