Inventory Post Missing "MAS 500 On Hand"

SUGGESTED

I'm a sysadmin, and not an expert user, so I don't know how to help my warehouse person. Their report is:

"I finished our first inventory cycle and registered the post. Cycle M. When I printed it out though, it didn’t give me the “Mas 500 On Hand:”. 

They say they had a similar problem last year, but we can find no record of that or the resolution. Any ideas?