Unreceiving a PO

Question

When unreceiving a PO in Sage 500 (the invoice has been paid already), the clearing account now has a Credit balance, and it seems to put the items as "back order". Can you tell me why this happens and how do we keep it from happening in the future? 
 Also, when trying to close a PO with open items we get this pop up: 
 
 and if we click Yes, the line is removed from the Clearing account however, the clearing account then is out of balance. As a rule, we click No so this doesn't happen but then we are still trying to close the PO. 
 Is there a better process to take care of these open lines?

Phil Kennedy · Answer

Adrienne, the message on closing without invoicing is a valid message provided to indicate the accountant needs to review and possibly enter a manual GL posting to offset the purchases clearing account. This is the design for Sage 500 and this is the recommended process. 
 For the issue whereby the account has a credit balance, that is due to the payment. If you choose, you can enter a credit against this supplier which would offset the payment posting. If not, a manual GL may be needed. The backorder can be addressed. Please review KB solution ID# 223924650038139 
 If this helps to resolves your query, please select 'Verified answer'

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Unreceiving a PO

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