We are emailing invoices to Customers using the primary contact spot in maintain Customers. This is working fine. However, when we create an "other address" bill to address the invoices are being sent to the primary contact email as well as the "other address" email.
Is there something in the set up that would send only to the "other address" email when we change the bill to?
If you're using Sage 500 Document Transmittal, there was a feature added some versions back that allows you to email multiple contacts. It is located in Maintain Customers > Document Transmittal, "Include Other Contacts", so you might start by looking there and testing behavior when it is selected and deselected.
From Online Help:
Select this option to include multiple contact email addresses associated with the current customer/vendor on the email correspondence. If un-selected, the primary contact email address for the current customer/vendor is used instead.
You can enter multiple contact information by clicking the Other Contacts button in Maintain Customers/Vendors.
